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Return Policy

The cost of return and shipping will be assumed by E-cuestre.com when refund or exchange has occurred due to:

  • a-The product does not correspond to the order requested.
  • b-When the product has been damaged, or with failures.

In the case of the product return, you will have a credit equal to original purchase amount not including shipping. To arrange refunds, please contact us at atencionalcliente@e-cuestre.com and an assistant will be contacting you shortly.
In any case must keep the documentation submitted, labels, accessories and original packaging.
However, if you are not happy with your choice, you can return your purchase if the product has not been used or worn, holds the labels, accessories and original packaging, and have not more than 5 consecutive days after the receipt, assuming the cost of returning the product.
Also, if you purchase once you change your mind about the size or color, you can make changes free of charge only when the order has not been released and, as long as it is not prepared as a product or custom. To make changes must be communicated by email to atencionalcliente@e-cuestre.com. Such changes may be made only by products of equal or greater value, and in case of differences in price will be paid via the same coupon payment or bank transfer.

 

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