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1) What payment methods I can use?
E-cuestre.com chose PayPal as a provider of Internet payment solutions. Through this company you have access to the following payment methods:
- Credit cards (Visa, Mastercard, Amex, Discovery)
- PayPal Account
- Bank transfer
2) When will my purchase be sent?
The shipping time of your purchase will depend on the product purchased and the available stock of it, as well as is the products purchased are custom-made.
In the cases where there is no stock of product the estimated time of delivery will be indicated next to the product information.
Please note that the periods of production of leather products made in custom-made range from 15 days to 45 days.
We also inform those products that have special delivery period.
Each delivery address indicated by you is considered a separate order and can have shipping charges.
3) When will my purchase be delivered?
Once you receive the track number of your purchase, it will take between 3 and 7 business days to be delivered it to the address indicated by you.
4) How much is the cost of my shipping purchase?
The shipping charges depend on weight, quantity and destination of the product chose. Please, if you have any questions regarding this send an email to email@example.com.
5) Which provider do you have to sent my order?
E-cuestre.com chose DHL as logistics provider to be the global leader in international express mail. DHL and E-cuestre.com work together to minimize shipping costs as well as the delivery of your purchase.
However, E-cuestre.com reserves the right to change at any time the logistics provider.
6) What happened if I changed my mind about the size or color after I made my purchase?
Once your finish your purchase, you can make changes when the order has not been shipped as long as it is not a custom product. You need to communicate to the following e-mail firstname.lastname@example.org if you want to make changes. And them may be made only by products of equal or greater value, and in case of differences in price, it will be paid as bank transfer.
7) May I use a different address than mine?
Yes, you can make a shipment to an address other than yours. The shipping address may differ from your home address.
During the registration of your account you can enter regular shipping address, which is confirmed when the order is made or you can choose to send to another. This address will be requested during the process of confirming the purchase.
The information recorded will be used only for the purposes of sending.
8) If I am not sure with the purchase, may I return it?
Provided that the product has not been used or worn, holds the labels, accessories and original packaging, and have not more than 5 calendar days from receipt of the same, you may return the merchandise shipped.
The cost of return shipping and will be assumed by E-cuestre.com when refund or exchange has occurred due to:
- a-The product does not correspond to the order requested.
- b-When the product has been delivered damaged, damaged or defective.
- In the case of the product return, you will have a credit equal to original purchase amount not including shipping.
To arrange refunds, please contact us at email@example.com and an assistant will be contacting you shortly.
In any case must keep the documentation submitted, labels, accessories and original packaging.
9) Did my purchase has a charge for taxes?
Published prices do not include taxes of the country of delivery chosen by the customer. These taxes must be paid by the customer.
10) What may I do if my order arrives damaged?
In case of problems, please contact with our Client Service Department firstname.lastname@example.org.
11) What will happen if I change my order for a product similar or a different color or size?
Once your finish your purchase, you can make changes when the order has not been shipped as long as it is not a custom product. You need to communicate to the following e-mail email@example.com if you want to make changes. And them may be made only by products of equal or greater value, and in case of differences in price, it will be paid as bank transfer. The cost of shipping will be paid by the customer.
12) How I can know what the correct product size is for me?
It is very important that the choice of the size of your product is correct for the best fit possible. That is why we recommend you follow these tips to choose the correct waist measurement of your product. You will find available information in the product sheet such as measures or the size of them. If you have any difficulty please contact us by email to firstname.lastname@example.org or tel. (54-11) 6385 1009.
13) What happens if I need help while I am buying? Do you have a support staff?
You can communicate with our customer assistance department: email@example.com.
14) In what currency is expressed the prices and shipping costs?
All prices and shipping costs are expressed in U.S. dollars.
Why should I register?
For buy or ask about a product in E-cuestre.com it is necessary to be registered. So, if you open an account you will be allow to fully enjoy our site. Not only can you buy in an easy way, but also when times go by you will have a personalized assistance. When you have an account you can express the information about their shipping destinations, your purchase history, billing address and other useful information to make purchases more quickly and easily.
There is some risk to share my information on-line?
For E-cuestre.com security and privacy information is a priority. E-cuestre.com not share or sell your personal information to third parties, and do not contribute or participate database to allow other companies to access their personal information stored on our site. For security reasons all information related to our customers is stored on highly secure servers with encrypted data.
Additionally, the company does not record or store information regarding your payment, either credit card, debit card, bank transfer. This information is protected by PayPal (www.PayPal.com).
What browser settings do you recommend?
E-cuestre.com recommends using Internet Explorer version 7.0 with Flash Player, using your monitor at 1024x768 resolutions for an optimum viewing of the site. Be sure to consult it before making any changes to the configuration of your computer.
Did you recommend allow cookies? Why?
If you disable cookies or rejects them cannot make purchases on our site and you will not be recognized as a registered user when you want to access your account, because the purpose of them is to keep certain information which recognizes you as a user registered and can preserve the contents of your shopping cart while you continue browsing our site.
Did you have catalogs?
We have virtual catalogs about the brands that we sold in E-cuestre.com. Contact us by email to firstname.lastname@example.org.
In what currency is expressed the prices and shipping costs?
All prices and shipping costs are expressed in U.S. dollars.